Returns & Cancellations
Ready Made Returns
Ready-to-ship items may be returned within 15 days of delivery for a full refund minus shipping costs only if in an unused condition, and free of signs of use or odor. Returns that arrive in what appears to be used condition cannot be resold as new and therefore will not be accepted. Ready-to-ship returns must arrive in the same condition in which they were received, including tags, storage sack, pad attachment system and any other items included with purchase or the value of those items will be deducted from the return price. El Coyote Quilts is not responsible for return shipping costs or for items lost or damaged in transit back to us. Please contact us before mailing us your return to receive approval.
Custom Made Returns
Custom made items may be canceled at no cost only if they have not yet entered production. Once production has begun, the customer will be given the option to cancel delivery and receive a refund of the purchase price minus transaction fee and 20% fee to cover loss of time and materials. Contact us to verify the status of your custom order.